OP Financial Group comprises OP Cooperative, its Group companies (such as OP Corporate Bank plc, OP Mortgage Bank, Pohjola Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative's member banks, OP Bank Group Pension Foundation and OP Bank Group Pension Fund, and other existing and future companies, entities and foundations, over which at least one of the aforementioned organisations alone or together exercises control.
Self-assessments have been performed with regard to the accessibility of the website. The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.
This accessibility statement was created on 3 March 2021 and last updated on 1st June 2021.
Accessibility of the digital service
The op-year2020.fi website is partially compliant with the requirements. Non-compliance with requirements and applicable exemptions are listed below. The content mainly consists of text and images that can also be accessed by assistive technologies.
Navigation on the website involves accessibility issues. For example, when the user presses the arrow key, the screen reader doesn’t start reading out the page content but moves directly to the bottom bar. Content doesn’t reflow correctly in all parts of the website when the user resizes or zooms text and adjusts text spacing, and not all content is accessible. Moving pictures or images cannot be stopped.
1.4.4. Resize Text
2.2.2 Pause, Stop, Hide
2.4.4 Link Purpose (In Context)
The OP Financial Group Year 2020 review in PDF format meets the accessibility requirements. The website also contains other attachments (OP Financial Group’s annual reporting package, reports by OP Corporate Bank plc and OP Mortgage Bank) that involve accessibility issues.
Accessibility issues that would be a disproportionate burden to fix
The annual reporting package includes several extensive reports (such as financial statements and board of directors’ reports) that need to be published on the basis of the statutory disclosure obligation and other regulatory requirements. The said PDF files have accessibility issues that would be a disproportionate burden to fix within the required reporting schedule.
Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.
Feedback and processing of personal data
If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the assistive software or assistive devices they are using.
We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in the customer data files of OP Financial Group financial institutions.
If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback using the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days.
If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland.
Contact information of the regulator
Regional State Administrative Agency for Southern Finland
Accessibility Control Unit
Tel. (switchboard) 0295 016 000